fbq('track', 'AddToCart', { content_ids: ['123'], // 'REQUIRED': array of product IDs content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. }); fbq('track', 'AddToCart', { content_ids: ['123'], // 'REQUIRED': array of product IDs content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. }); fbq('track', 'ViewContent', { content_ids: ['123'], // 'REQUIRED': array of product IDs content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. }); fbq('track', 'Purchase', { content_ids: ['123'], // 'REQUIRED': array of product IDs value: 1234.99, // REQUIRED, up to 2 decimals optional currency: 'USD', // REQUIRED content_type: 'product', // RECOMMENDED: Either product or product_group based on the content_ids or contents being passed. });
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Delivery and return information

📦 Order tracking

After you have placed your order, you will receive the AWB number by email.
This number allows you to track the delivery in real time on the courier company's website.
📧 Check the email you placed the order from, there you will find all the necessary details for tracking.

 

🚚 Delivery in Romania

  • Orders placed by 2:00 PM are shipped the same day.

  • Delivery is made within 24–48 business hours, depending on the destination area.

  • As a rule, packages arrive the next business day.

 

💸 Delivery cost

  • Delivery is NOT free in Romania.

  • The cost of standard shipping is 19 lei and is paid directly to the courier upon delivery.

 

🚛 Couriers available

  • FAN Courier

  • Cargo

  • DPD Courier

 

💳 Payment methods

  • Cash on delivery or online payment by card – valid for orders in Romania.

  • Online payment by card – valid for orders from the European Union.

⚠️ Delivery problems

If you have found an error or problem with the contents of the package, please contact us within 3 days of receiving your order.

✏️ Change or cancel order

 

Do you want a different product, a different size, or do you no longer want to order? No problem! You can contact us quickly via:

 

  • Email: contact@landkidsstore.ro

  • Phone / WhatsApp: 0745 557 101 (hours: 10:00 – 18:00)

  • Social Media: Facebook and Instagram – we respond as promptly as possible.

 

We make sure that changing or canceling your order is done as quickly and hassle-free as possible!

Return and replacement policy

If, for any reason, you are not satisfied with a product you purchased, you can return it within 14 calendar days from the date of delivery.

 

📦 Product replacement

Want a different size or model? No problem!
Shipping for replacement is free and is fully covered by Land - Kids Store.

 

🔁 Simple return

Do you want to return the product without replacement?
The return is free, and the product value will be refunded within 6 working days of our receipt of the package.

For more information or to initiate a return, contact us HERE , on WhatsApp at 0745 557 101 or by email.

📌 Notes and exceptional situations

 

  • Returns will NOT be accepted in the following cases:

    • The original packaging is damaged or incomplete;

    • Missing accessories or product components;

    • The product shows signs of wear.

  • Intimate hygiene products (socks and tights) cannot be returned, for personal hygiene reasons.

  • Shoes should be tried on carefully, preferably indoors, on a carpet, to avoid any signs of wear. If the product shows signs of wear, the return will be refused.

  • If the return is accepted, we will need a bank account to refund the amount within a maximum of 6 business days of receiving the package.

 

🛡️ Warranty and complaints

 

  • All products benefit from the legal guarantee of conformity of 14 calendar days from the date of purchase.

  • If you have received a defective product, please send us:

    • Clear pictures of the product and the defect,

    • Description of the problem,

 

via WhatsApp at 0745 557 101 or by email at contact@landkidsstore.ro.

​

After a preliminary assessment, we will respond to you as soon as possible with a solution or ask you to send the product back to us for a detailed check.

🔒 Privacy Policy

This policy explains how we process your personal data when you use the Land Kids Store platform.

 

1. What types of data do we collect?

When you place an order or use our services, we may collect:

  • Name and surname

  • Email address

  • Phone number

  • Shipping and billing address

  • Type of device used

  • Payment information (e.g. debit/credit card – processed securely)

This is considered Personal Data and is treated with respect and in accordance with the law.

 

2. Purpose of data collection

Your data is used for:

2.1. Registration and identification as a user
To allow you access to features such as "My Account" or "My Orders".

2.2. Order processing
To be able to deliver orders and manage the contractual relationship.

2.3. Order or account related communications
We may contact you via email, phone, or WhatsApp for confirmations, deliveries, or technical updates.

2.4. Customer support
To respond to your questions, requests or complaints.

 

3. How long do we keep the data?

Your data will be stored:

  • According to legal requirements (e.g. tax data, invoices, etc.);

  • Or until you withdraw your consent and request their deletion, in cases where the law allows.

 

4. Transmission of data to third parties

  • We do not sell or transfer your personal data to third parties.

  • Your data may only be transmitted to trusted partners (e.g. courier companies), strictly for the purpose of delivering orders or processing payments.

 

5. Your rights

According to GDPR legislation, you have the right to:

  • Access your personal data;

  • Correct or update data;

  • Request deletion of data;

  • You object to certain types of processing;

 

6. Contact

For any questions related to your personal data or for requests regarding your rights, you can write to us at:
📧 contact@landkidsstore.ro
📱 WhatsApp: 0745 557 101

Here you can contact us 

We will listen to you and solve the problem immediately.

  • Facebook
  • Instagram

Thanks for the message!

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